Category: Feature

INTRODUCING JAMES GOODWIN – NEW ANCAP CEO

The Australasian New Car Assessment Program (ANCAP) announced James Goodwin as its new CEO in September. From our next edition James will contribute a regular article, but we thought you might like to get to know a little about the…

PRODUCT RECALL OBLIGATIONS IN AUSTRALIA

The Volkswagen diesel emissions reporting scandal provides a timely opportunity to review product recall obligations as they relate to motor vehicles in Australia. This article is limited to product recall and reporting obligations in the context of safety defects. This…

MISLEADING? OR MISUNDERSTOOD?

Thanks to the age-old stereotype of the shonky used car salesman, car Dealers have a tough time convincing the general public they are in fact on the up-and-up. And it doesn’t help when a major news publication clouds the issue…

LONGER OWNERSHIP CYCLE THREATENS SALE

A US study showing drivers are keeping their cars for longer than ever has serious ramifications for new car sales figures. A study conducted by AutoAlert showed that Americans now keep their new cars for an average of 77.8 months…

CYBER SECURITY – HOW SECURE?

Readers might be aware that many major car companies are being sued in California over deaths allegedly caused by the lack of adequate safeguards for keyless ignition systems. The suit alleges that 10 of the world’s major car-makers are culpable…

FAILURE TO FIND THE FAULT IS YOUR BIGGEST FAULT

Car Dealers are in the customer service business. As with any such enterprise, customer feedback is a vital tool in driving improvement and customer retention. Unfortunately for our egos, our greatest source of feedback is via complaints. On the bright…

FCAI WELCOMES NEW HELMET LAWS

The Queensland Government has introduced a new law requiring riders of all-terrain vehicles (ATVs) to wear helmets on public roads. Farmers use ATVs such as quad bikes in their work and sometimes need to cross public roads. In welcoming the…

HOW TO AVOID A POST-CHRISTMAS TAX HANGOVER

With Christmas approaching, most companies will be planning to reward their staff with a celebration and perhaps a gift to mark the end of the year. When planning such events it’s wise to consider the tax consequences associated with such…

SAFEST USED CARS REVEALED

The NRMA has released its ratings of the safest used cars on the market, along with findings that choosing a safer car could reduce young driver fatalities by 60 per cent. Research conducted by the Monash University Accident Research Centre…