Category: Dealership Operations

Goodwill – what is it, who “owns” it and how is it valued?

The questions seem straightforward, but when the rubber hits the road the answers are quite complex and potentially contentious. Let’s leave the question of how goodwill is valued for deliberation in future publications. In this article we will briefly explore…

Luxury Car Tax Threshold Update

Dealers who are impacted by the Luxury Car Tax (LCT) should be aware of the most recent changes to the thresholds. The LCT threshold is indexed annually according to a factor determined by Parliament or, in accordance with movements in…

The 10-Minute Invisible Service Manager

OK, no matter what you are doing, I dare you to stop right now for 10 minutes. Seriously, take 10 minutes; walk out to your service department and just look at what is going on. Just watch and observe. Don’t…

Improving Aftersales Revenue

The changing face of cars and the retail automotive industry is making it more important than ever to rethink your after-sales strategy Dealers are experiencing something approaching the ‘perfect storm’ when it comes to making aftersales revenue. Increased service intervals,…

The Impact of Balance on Bottom-line Performance

As the automotive retail business model continues to evolve, the notion of ‘balance’ continues to be raised as a key consideration. Dealers are constantly reminded that they have to run a ‘balanced business’ and management theories such as portfolio management…

Clean Up Your Customer Satisfaction and Retention with Car Washing

Auto dealers can build valuable long-term relationships by installing modern automatic car wash technology Frustratingly for many auto dealers, great products do not always translate into long-term customer relationships – the disconnect between ‘happy customer’ and recurring business often comes…

AUTOMOTIVE TAX PLANNING 2015

BDO’s Automotive team encourages you to review the following tax planning opportunities which are worth considering before 30 June – now is the time for tax planning! This article has been prepared prior to the Federal Budget and accordingly you…